Hillol Bala is an associate professor at the Whirlpool Corporation Faculty Fellow in the Kelley School of Business, Indiana University. He also serves as the Co-Director of the Institute for Digital Enterprise. His research interests include IT-enabled business process change and management, IT use, adaptation and impacts, and use of IT in healthcare.
He earned an MBA and MS in Information Systems from Texas Tech University, and a PhD in Information Systems from the University of Arkansas.
His research has been published in MIS Quarterly, Information Systems Research, Management Science, Journal of Operations Management, Journal of Management Information Systems, and Decision Sciences.