Bala, H., Venkatesh, V., Ganster, D.C. and Rai, A. “How Does an Enterprise System Implementation Change Interpersonal Relationships in Organizations,” Industrial Management & Data Systems, forthcoming
Although research has suggested that enterprise system (ES) implementations have major impacts on employee job characteristics and outcomes, there has been limited research that has examined the impacts of ES implementations on interpersonal relationships over time. Building on and extending recent studies that have examined changes in employee job characteristics and outcomes during an ES implementation, this research examined the nature, extent, determinants, and outcomes of changes in an important interpersonal relationship construct—coworker exchange (CWX)—following an ES implementation. CWX is considered a critical aspect of employees’ job and an important determinant of their success in the workplace. Drawing on social exchange theory, we theorize that employees will perceive a change in CWX following an ES implementation.
A longitudinal field study over a period of 6 months among 249 employees was conducted. Latent growth modeling was used to analyze the data.
We found that employees’ work process characteristics, namely perceived process complexity, perceived process rigidity, and perceived process radicalness, significantly explained change, i.e., decline in our case, in CWX during the shakedown phase of an ES implementation. The decreasing trajectory of change in CWX led to declining job performance and job satisfaction.
The role of CWX and its importance in the context of ES implementations is a key novel element of this work.
Baiyere, A. Topi, H., Venkatesh, V., Wyatt, J., and Donnellan, B. “The Internet of Things (IoT): A Research Agenda for Information Systems,” Communications of the Association for Information Systems, (47:1), 2020, 564-589
The Internet of things (IoT) is emerging as an integrated set of digital innovations with the potential to unleash unprecedented opportunities and create significant challenges from both technological and societal perspectives. The IoT’s emergence signals many valuable opportunities (particularly for information systems (IS) scholars) to conduct scholarly inquiries. We posit that, since the IS discipline operates at the intersection of information technologies’ (IT) social, business, and technical aspects, IS scholars have a unique capacity to understand and contribute to advancing research on this new topic and associated phenomena. We outline the IoT’s distinctive attributes and their implications for existing IS research traditions. Furthermore, we highlight some illustrative research perspectives from which IS scholars can study the IoT. We highlight a research agenda for IS in two different ways. First, we discuss four IS characteristics that change based on IoT elements: 1) the physio-digital continuum, 2) multi-level exploration of IS, 3) composite affordance, and 4) heterogeneity. Second, we discuss the ways in which the IoT opens up research opportunities based on its impact on four major thematic domains: 1) organizations, 2), technology, 3) individuals, and 4) society.
Venkatesh, V. “Impacts of COVID-19: A Research Agenda to Support People in Their Fight,” International Journal of Information Management, 2020, 102197.
Venkatesh, V., Sykes, T.A., and Zhang, X. “ICT for Development in Rural India: A Longitudinal Study of Women’s Health Outcomes,” MIS Quarterly (44:2), 2020, 605-629.
Schuetz, S.W., and Venkatesh, V. “Blockchain, Adoption, and Financial Inclusion in India: Research Opportunities,” International Journal of Information Management (52), 2020, 101936.
Schuetz, S.W. and Venkatesh, V. “Research Perspectives: The Rise of Human Machines: How Cognitive Computing Systems Challenge Assumptions of User-System Interaction,” Journal of the AIS (21:2), 2020, 460-482.
Venkatesh, V., Thong, J.Y.L., Chan, F.K.Y., Hoehle, H., and Spohrer, K. “How Agile Software Development Methods Reduce Work Exhaustion: Insights on Role Perceptions and Organizational Skills,” Information Systems Journal (30:4), 2020, 733-761.
Aloysius, J.A., Arora, A., and Venkatesh, V. “Shoplifting in Mobile Checkout Settings: Cybercrime in Retail Stores,” IT & People (32:5), 2019, 1234-1261.
Venkatesh, V., Sykes, T.A., Rai, A., and Setia, P. “Governance and ICT4D Initiative Success: A Longitudinal Field Study of Ten Villages in Rural India,” MIS Quarterly (43:4), 2019, 1081-1104.
Venkatesh, V., Sykes, T.A., Chan, F.K.Y., Thong, J.Y.L., and Hu, P. “Children’s Internet Addiction, Family-to-Work Conflict, and Job Outcomes,” MIS Quarterly (43:3), 2019, 903-927.
Ahmad, T., Aljafari, R., and Venkatesh, V. “The Government of Jamaica’s Electronic Procurement System: Experiences and Lessons Learned,” Internet Research (29:6), 2019, 1571-1588.
AbuJarour, S., Wiesche, M., Andrade, A. D., Fedorowicz, J., Krasnova, H., Olbrich, S., Tan, C-W., Urquhart, C., and Venkatesh, V. “ICT-enabled Refugee Integration: A Research Agenda,” Communications of the Association for Information Systems (44:1), 2019, 874-891.
Maruping, L.M., Venkatesh, V., Thong, J.Y.L., and Zhang, X. “A Risk Mitigation Framework for Information Technology Projects: A Cultural Contingency Perspective,” Journal of Management Information Systems (36:1), 2019, 120-157.
Hoehle, H., Aloysius, J.A., Goodarzi, S., and Venkatesh, V. “A nomological network of customers’ privacy perceptions: Linking artifact design to shopping efficiency,” European Journal of Information Systems (28:1), 2019, 91-113.