I have conducted research on employee adoption and use of technologies for over 15 years now. Most of my research has been conducted in actual organizational settings and have been longitudinal studies. My research in this area can be organized into eight major areas.

1. Models: I have been involved in developing and extending the most widely-used theoretical models and frameworks on individual-level technology acceptance and use, with the collection of the papers being cited several thousand times and being among the most cited papers published in various journals. The two most current models are the technology acceptance model 3 (TAM3) and the unified theory of acceptance and use of technology (UTAUT). Fred Davis and Mike Morris are the key collaborators on this work. Read more...

2. Interventions: While theoretical models and frameworks are important, of great practical importance is the ability of organizations to enhance acceptance and use of technology through interventions. My coauthors and I have published several papers on a variety of interventions that have been evaluated longitudinally in organizational contexts. Cheri Speier is the key collaborator on this work. Read more...

3. Social networks: Social networks have received a great deal of attention in the trade press. Many believe social networks are one of the most significant drivers of human behavior. For some time now, I have been involved in studying social networks in organizations implementing and deploying technology. My first paper in this stream appeared in MIS Quarterly. This project is spearheaded by Tracy Sykes and I am enjoying the learning experience. Read more...

4. Developing countries: With diffusion of technologies taking place at a breakneck speed in developing countries, particularly India and China, there is a need to understand how technologies diffuse in these countries. Models and frameworks developed from research in developed countries are not necessarily suitable for developing countries. My collaborative work, based on large datasets from India, has begun to examine this issue in-depth. Hillol Bala and Tracy Sykes are the collaborators on this work. Read more...

5. Business processes: There has been increasing interest in business process standards as organizations across different industries implement new enterprise systems and standards to improve intra- and inter-organizational coordination and collaboration and reduce performance variations. I have conducted several large-scale studies to understand the impact of business process changes on employees and organizations. Hillol Bala is leading this effort. Read More...

6. Knowledge management: Coming soon.