In today’s world, business processes are digitally-enabled as organizations implement cross-functional enterprise systems (i.e., enterprise resources planning systems such as SAP, PeopleSoft, and Oracle) to support and automate business processes. There has been increasing interest in business process standards as organizations across different industries implement these standards to improve intra- and inter-organizational coordination and collaboration and reduce performance variations. Dr. Hillol Bala, my former PhD student who is currently on the faculty at Indiana University, is leading the work in this stream.

We have conducted several large-scale studies to understand the impact of business process changes on employees and organizations. In one of the studies, we investigated the assimilation of inter-organizational business process standards in 56 organizations in the high-tech industry. The context of this study was RosettaNet, a consortium that develops and promotes process standards for supply-chain and other cross-organizational business processes for the high-tech industry. We are working on several papers with collaborators from various universities that focus on different aspects of the assimilation and impact of process standards and other business process changes.

The key published/accepted papers in this area:

2. Venkatesh, V., and Bala, H. “Adoption of Interorganizational Business Process Standards in Business-to-Business Integration: An Exploratory Study,” Systemes d'Information et Management, 12, 2007, 53-78. [Abstract]