Paper awarded the Ambassador Award of JOM's Annual Paper Awards 2017 .
Venkatesh et al. (2012), published in Journal of Operations Management, won the Ambassador Award of JOM's annual paper awards 2017. The paper identified the key service attributes driving adoption and use of transactional e-government services to understand how these attributes influenced citizens' intentions, subsequent use and satisfaction. The Journal Of Operations Management Annual Paper Ambassador Award is given to a paper that has not only been widely cited in the subsequent literature, but also that a significant portion of these citations have appeared in non-OM journal.