Creating an Effective Training Environment for Enhancing Telework

Venkatesh, V. and Speier, C. “Creating an Effective Training Environment for Enhancing Telework,” International Journal of Human-Computer Studies (52:6), 2000, 991-1005.

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There is a growing need for research examining the effective implementation and management of teleworking as it is increasingly being used as an organizational work structure. The enhanced functionality of many information technologies facilitates the completion of work across geographically dispersed teleworkers while simultaneously providing a vehicle to overcome social isolation that has been viewed as an inhibitor of teleworker effectiveness. This research assesses two training methods that can be used to help teleworkers develop skill sets for using these technologies. The results suggest that using a game-based training method facilitates the training process by increasing users’ intrinsic motivation resulting in increased intention to use the technology. This can be particularly important in enhancing the effective completion of team and individual telework while at the same time providing a mechanism to minimize teleworkers social isolation.
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