Developing Countries

With diffusion of technologies taking place at a breakneck speed in developing countries, particularly India and China, there is a need to understand how technologies diffuse in these countries. Models and frameworks developed from research in developed countries are not necessarily suitable for developing countries. My work, based on large datasets from India, has begun to examine this issue in-depth. I have conducted large-scale studies in organizations implementing information technology (IT) in India in order to understand the impact of IT on different stakeholders—top management, employees, and customers. Developing countries, such as India and China, are considered new economic frontiers in today’s world. The United Nations (UN) has suggested that IT implementation is important for fostering rapid socioeconomic development in these countries. Further, major corporations from developed countries (i.e., North American and European countries) have keen interest in the developing countries as new frontiers for corporate extension through physical presence or business process outsourcing. In ]order to keep pace with the surge of economic activities, organizations in developing countries are implementing new and complex ITs. However, there is a dearth of research on the impact of IT implementation on organizational stakeholders. One specific ongoing project uses a multi-method approach (i.e., qualitative and quantitative data collection) to longitudinally study IT implementation at more than hundred branches of a bank in India. I am working on two papers from this project, co-authored with Hillol Bala, a PhD candidate at the University of Arkansas, Tracy Sykes, a PhD student at the University of Arkansas, and colleagues from other universities, focusing on job changes and impacts of the IT implementation.

For full text access to papers (for non-commercial use only), please email me at vvenkatesh@vvenkatesh.us. A list of my published papers is available.