Business Processes

In today’s world, business processes are digitally-enabled as organizations implement cross-functional enterprise systems (i.e., enterprise resources planning systems such as SAP, PeopleSoft, and Oracle) to support and automate business processes. There has been increasing interest in business process standards as organizations across different industries implement these standards to improve intra- and inter-organizational coordination and collaboration and reduce performance variations. I have conducted several large-scale studies to understand the impact of business process changes on employees and organizations. In one of the studies, I investigated the assimilation of inter-organizational business process standards in 56 organizations in the high-tech industry. The context of this study was RosettaNet, a consortia that develops and promotes process standards for supply-chain and other cross-organizational business processes for the high-tech industry. I have one working paper focusing on the assimilation of RosettaNet process standards in organizations, co-authored with Hillol Bala, a PhD candidate at the University of Arkansas. I also have another paper with Hillol Bala focusing on employees’ reactions to business process changes following the implementation of an enterprise system module and new process standards. In addition to these two papers, I am working on several other papers with my collaborators from the University of Arkansas and other universities that focus on different aspects of the assimilation and impact of process standards and other business process changes.

For full text access to papers (for non-commercial use only), please email me at vvenkatesh@vvenkatesh.us. A list of my published papers is available.