Venkatraman, S., Bala, H., Venkatesh, V., and Bates, J.
Communications of the ACM, 51, 2008, 140-144.
care sector, despite its importance, is still behind most other
industries such as retail, manufacturing, and financial services to
leverage information technology (IT) for operational and strategic
purposes. Effective development and successful implementation of IT
systems are immensely critical for the health care sector as it has
direct implications for patient safety, mortality, and better quality of
life. In this paper, based on a case study of one of the largest health
care providers in the nation, the Veteran Health Administration (VHA),
we discuss several potential drawbacks of current electronic medical
records (EMR) systems and offer six key strategies for development and
improvement. We expect that these strategies will have important
ramifications for the overall IT architecture of health care providers
and help them improve the quality of patient care.
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