Morris, M.G., and Venkatesh, V. MIS Quarterly (conditional accept)

Little research has examined the impacts of enterprise resource planning (ERP) systems implementations on jobs. We investigated the influence of a large ERP system on employees’ perceptions of both job characteristics and job satisfaction. Based on a 12-month study of 2,794 employees in a telecommunications firm, we found that an ERP system implementation had a negative influence on job characteristics. Consistent with the job characteristics model, job characteristics had a positive influence on job satisfaction prior to an ERP system implementation. However, three of the relationships—those from skill variety, autonomy and feedback to job satisfaction—changed following the ERP implementation. Our findings highlight the key role that ERP system implementation can have in changing jobs and how those changes can, in turn, drive job satisfaction. This work extends research on technology diffusion by moving beyond a focus on technology-centric outcomes, such as system use, to understanding broader job-related outcomes.

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